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    FREQUENTLY ASKED QUESTIONS

    For immediate insight into the Semper’s Property Management System, we have listed the top FAQ’s.
    If you require further assistance, our expert team at Semper will be more than happy to assist.

    A hotel management system (HMS) is a software application designed to help hoteliers manage their operations more efficiently, including front desk management, housekeeping, reservations, billing, and more. Semper’s HMS includes modules for managing room inventory, rates, and availability; handling guest bookings and payments; managing guest profiles and preferences; and generating reports and insights to help hoteliers make data-driven decisions. Our HMS can help hoteliers streamline operations, improve guest experiences, increase revenue, and reduce errors and manual labor.

    Having an effective HMS can be a game-changer for your hotel. It can streamline your daily operations, automate tasks, and reduce errors and labor-intensive processes. In turn, this can improve guest experiences, increase revenue, and help you achieve better profitability. Therefore, it’s crucial to select the right HMS for your hotel to maximize these benefits and stay ahead of the competition.

    Semper’s HMS can significantly improve the guest experience by streamlining check-in and check-out processes and automating guest requests. With an our HMS, guests can check-in remotely, reducing wait times and ensuring a seamless arrival experience. Automated check-out processes also make departing hassle-free for guests. This can create a more seamless and efficient experience for guests, leading to higher satisfaction and loyalty.

    Additionally, our HMS allows guests to make requests and communicate with hotel staff directly through an online portal. This eliminates the need for guests to wait in line at the front desk or make phone calls to the reception desk. This can include everything from room service requests to booking spa appointments and arranging transportation.

    By simplifying these processes and reducing guest wait times, hotels can improve the overall guest experience and increase guest satisfaction. This can lead to positive reviews and repeat business, ultimately driving revenue growth for your hotel.

    Yes, our HMS can certainly help you streamline your hotel’s front desk operations. With features like automated check-in and check-out, real-time room status updates, and the ability to manage guest requests and preferences, your front desk staff can focus on providing excellent customer service instead of administrative tasks. Additionally, Semper HMS can provide valuable insights into your front desk operations, allowing you to make informed decisions about staffing and resource allocation.

    An HMS (Hotel Management System) can be an invaluable tool for managing your hotel’s inventory and pricing strategies. With Semper’s HMS, you can easily track the availability of rooms, services, and amenities, and make informed decisions about pricing based on demand and occupancy rates. You can also automate the process of updating pricing across multiple distribution channels, ensuring that your rates are always competitive and up-to-date. Additionally, Semper’s HMS can provide detailed insights into your inventory and pricing performance, allowing you to identify trends and opportunities for optimization. With the right HMS, you can streamline your inventory and pricing strategies and maximize your revenue potential.

    At Semper, we believe that our HMS should be easy to use for all hoteliers, regardless of technical knowledge. That’s why we have designed our system with a user-friendly interface and intuitive navigation, making it simple for hotel staff to manage day-to-day operations without requiring extensive technical knowledge.

    In addition to our user-friendly interface, our support team is available to answer any questions you may have and provide prompt solutions to any issues that arise. We are committed to providing our customers with top-notch service and support to ensure that their experience with Semper is seamless and hassle-free.

    Lastly, our team of onboarding experts is dedicated to guiding you through the setup process and offering ongoing training and assistance as needed.

    With Semper’s HMS, you can focus on delivering exceptional guest experiences, while our system takes care of the technical details in the background. So, rest assured that you don’t need to be a technical expert to use our HMS to its full potential.

    One of the advantages of choosing an HMS like Semper is its modular structure. You can start with the basic module and then add on additional features and functionality as your hotel’s needs evolve. This flexibility ensures that you only pay for what you need at any given time, and you can easily scale up as your business grows. Plus, with Semper’s user-friendly interface and intuitive design, adding modules and features is a seamless and straightforward process.

    Our system is designed to help hoteliers manage their housekeeping tasks and schedules with ease. With Semper, you can manage housekeeping tasks such as cleaning, laundry, and maintenance with a few clicks. You can also monitor the status of each room, such as whether it’s occupied, vacant, or being cleaned, to ensure that your guests are never inconvenienced. With our HMS, you can streamline your housekeeping operations, reduce errors, and improve overall efficiency.

    We also provide you with an operational process document that’s designed to assist venues to implement best business practices.

    By using an HMS such as Semper, you can easily manage all financial transactions, including billing, payments, and invoicing. With this information readily available, you can generate reports and analyze financial data to gain insights into the performance of your hotel.

    Semper HMS tracks revenue, expenses, and profit margins, allowing you to make informed decisions that can positively impact your business. Additionally, Semper HMS can integrate with popular accounting software, such as Pastel and Xero, making it even easier to manage your hotel’s finances.

    Semper can help you track your hotel’s financial performance, manage financial transactions, and generate reports to give you valuable insights into your business.

    Ensuring the security and privacy of your hotel’s data is a top priority when implementing a Hotel Management System (HMS) like Semper. With data breaches and cyber attacks becoming increasingly common, it’s important to take measures to protect your hotel’s sensitive information, including guest data and financial records.

    To ensure compliance with data protection regulations such as the POPIA, Semper’s HMS offers advanced security features, including encryption of sensitive data, secure login protocols, and regular system updates to address any potential vulnerabilities. Additionally, Semper’s HMS provides customizable user permissions, allowing you to control who has access to certain information within the system.

    Moreover, Semper’s HMS also includes a data backup and recovery system, ensuring that your hotel’s data is protected in the event of a system failure or outage. With Semper, you can have peace of mind knowing that your hotel’s data is secure and protected.

    Overall, protecting your hotel’s data is not just a legal obligation, but a vital component of maintaining your guests’ trust and safeguarding your hotel’s reputation. With Semper’s advanced security features and commitment to data protection, you can rest assured that your hotel’s sensitive information is in good hands.

    Semper integrates to more than 40 partner companies for various supporting products.

    Our vacation rental management software offers two deployment options to cater to different needs. With our cloud-based solution, you can access the software from anywhere with an internet connection, enjoying the flexibility of remote access. Alternatively, we also provide a locally installed version, which allows you to perform essential tasks even without an internet connection, ensuring uninterrupted functionality and enabling you to manage your rental business seamlessly, regardless of connectivity.

    Vacation rental management software can benefit your business in several ways. It enables you to streamline various aspects of your operations, such as booking management, channel management, and financial reporting. By centralizing these tasks, the software helps you save time, improve efficiency, and gain better control over your rental business.

    We understand that every property is unique, with its own set of requirements and way of operating. That’s why our property management system (PMS) is designed to be exceptionally customizable, giving you the freedom to tailor it to your specific needs. Whether you want to automate certain processes, configure pricing strategies, or personalize guest experiences, our system can be tailored to meet your requirements. With Semper, you can be confident that your property’s operations are running in a way that aligns with your vision and goals.

    Any device will work. We recommend using Payday if you want the payments to be added to the tab automatically.

    We match the data in our POS system to your accounting system and then feed the revenue into the general ledgers.

    Yes absolutely, our POS system offer real-time insights and reporting functionality.

    R450 for the first terminal per month, R150 per terminal thereafter + setup fees.

    Our Point Of Sale system can grow with your business. Our clients range from small coffee shops to large 1000 seater venues.

    Yes, our POS is designed for bars, restaurants and small curio shops.

    Speak to one of our consultants to do an audit of your booking engine.

    Less than 1 hour if everything has been set up on the channels and PMS correctly.

    We will not only show you the channel that provides the most bookings and revenue but we will also show you how to get better placement within those online travel agents.

    Detailed reports on all revenue centers including RevPar average spent per guest, lead times and nationality.

    Unlimited, 365 days in advance is the industry’s standard.

    Unlimited, Semper interfaces directly with the main online travel agents in the market. We also connect to channel managers to provide you you access to even more channels.

    Unlimited, Semper interfaces directly with Booking.com, Expedia, Agoda, Hostelworld, AirBnB and Google Hotels. For more channels our channel manager can integrate and connect to a huge world of management partners who open all of their connections to you.

    Yes! Enjoy the peace of mind of a month-to-month contract while getting set-up on our system then migrate to a yearly contract.

    Nope! You can add as many users to the system, each with different roles and permissions.

    If you would like to transfer your data from another system, our team can take care of that for you.

    There are no hidden fees at Semper, we do not charge a commission on the channel manager or booking engine.

    You may add additional rooms to your property at any time! You will be notified if adding more rooms will change your rate.

    We work for you and don’t believe in locking you into a contract. That’s why our contracts are month to month, you can also pay quarterly or yearly if you wish and cancel at anytime.

    Once you have completed a free consultation with your local market manager, you’ll have the option to test a demo account.

    No fixed contracts are signed and you are welcome to cancel at anytime with 30 day notice.

    Yes we do but the best can be found on independent platforms. Select this link to view what our clients have to say about us.

    The system is hosted with the largest hosting platforms that provide the best and most secure environment for your information.

    Semper provides 24/7 support.

    At Semper, we understand that every hotel is unique, with its own set of requirements and way of operating. That’s why our HMS is designed to be exceptionally customizable, giving you the freedom to tailor it to your specific needs. Whether you want to automate certain processes, configure pricing strategies, or personalize guest experiences, our system can be tailored to meet your requirements. With Semper, you can be confident that your hotel’s operations are running in a way that aligns with your vision and goals.

    We roll out at least 4 major updates and various smaller during a 12 month period.

    A management dashboard is available that can be accessed from a cell phone, tablet or PC to provide instant on-the-go management information,

    Semper supports the setup of revenue centres that get applied and all sales are recorded and reported on by revenue centre.

    Semper includes various mechanisms depending on the size of your venue to post information directly to the most popular account systems.

    In addition to 3d secure payments certain banking gateways support both 3D and MOTO processing which is used to process virtual cards and even refunds from within Semper PMS.

    We integrate to many leading Credit Card gateways and have implemented 3d secure as a standard for processing payments. No credit cards details are stored in the system, ensuring your guests are protected from accidental access of sensitive information.

    Semper includes many automated functions that drastically cut down on manual work.

    Guest experience is everything. Two main features ensures easy and effective communication with your guest and secondly to improve guest experience.

    If done correctly, you would achieve maximum spend per guest by upselling products and services at various customer touchpoints before the guest arrives.

    We connect to over 1,000 online channels. Our direct connections include the large booking systems such as Booking.com, Expedia, Agoda, AirBnB, Google Hotels and your own website booking system plus over 250 OTA channels worldwide. This includes GDS connectivity. Thereafter we also connect via various partner channel management system to any OTA worldwide.

    yes the entire system is modular and you pick what you need and grow with us that way.

    Yes, Semper is certified for POPIA which includes various changes to the system to ensure compliance throughout.

    Yes, Semper has a local and a cloud-based system available.

    A property management system plays a very important role in running the property’s operations smoothly. It helps hoteliers like you to manage the day to day chores and handle all tasks with greater efficiency and accuracy. Besides, adopting the right PMS is a key to your business success.

    Yes, we offer customer support to assist you with any queries or issues you may encounter while using our software. Our dedicated support team is available to provide guidance, answer questions, and help you make the most of our short-term and vacation rental management software.

    We accept all major credit cards and bank transfers.

    Our short-term rental software includes comprehensive financial reporting features, giving you detailed insights into revenue, expenses, and profitability. We also integrate seamlessly with popular accounting software like Xero and Sage, streamlining your financial workflows and ensuring accurate financial records.

    With our software, you can have a centralized calendar that provides an overview of all your bookings and availability across different channels. You can easily manage and update reservations, block off dates, and avoid double bookings, providing a seamless and efficient booking management experience.

    Yes, our software allows you to efficiently manage multiple properties or units within a single platform. You can easily switch between properties, view availability, manage bookings, and track performance for each unit, saving you time and providing a comprehensive overview of your entire portfolio.

    Yes, our software allows you to integrate with popular vacation rental platforms and channels, such as Airbnb, VRBO and Booking.com. This integration ensures that your property information, availability, and rates remain synchronized across multiple channels, saving you from the hassle of manually updating each platform.