PROPERTY MANAGEMENT

A SMART, POWERFUL
HOSPITALITY SOLUTION

An ingenious all-in-one Property Management System built with a logical, uncomplicated
user-friendly interface.

A WORLD-CLASS, INNOVATIVE
HOSPITALITY SOLUTION

Streamline your operations from one centralised location seamlessly allowing management to oversee reservations, rates, income, and housekeeping.

PROPERTY MANAGEMENT SYSTEM

Tailored with distinction for all hoteliers, our sophisticated PMS system provides both cloud-base and offline versions, allowing you to continue to automate tedious tasks and perform operational business efficiently.

Additionally, our system integrates digital guest services, offering contactless, automated check-ins and check-outs, along with personalized, automated guest experiences, ensuring a modern and efficient hospitality approach.

MAXIMISE YOUR PROPERTY’S FULL POTENTIAL

Boost efficiency. Grow revenue. Deliver exceptional guest experiences

COMPREHENSIVE & USER-FRIENDLY DASHBOARD

Effortlessly manage your business with our intuitive Property Management System dashboard, designed for seamless usage across mobile devices and PCs. Instantly access a concise overview of all essential information, including:

  • Income Analysis
  • Booking Source
  • Revenue Summary
  • Projected Income
  • Arrivals and Departures
  • Audit Trail tracking employee activities
  • Employee Task Analysis
  • Management Alerts
  • Cashflow analysis
  • Deposit Analysis
  • Occupancy Analysis

AUTOMATED CONTACTLESS CHECK-IN

Upgrade your hotel’s check-in process with our contactless and automated solution, providing your guests with a seamless and safe experience. Eliminate wait times, improve accuracy, and free up staff time to focus on enhancing your guests’ stay.

  • Eliminate check-in queues for guest satisfaction.
  • Automatically record guest information.
  • Obtain accurate information.
  • Save staff time by capturing information automatically.
  • Up-sell activities and other products to guests before their arrival.
  • Compliant with POPI and GDPR data protection regulations.

E-GUEST

eGuest offers the tools to design and plan unforgettable experiences. Simply send your guest the eGuest URL webpage with to be completed from any device, at any time. No need to install an app.

  • Collect all guest information before they arrive such as dietary requirements, time of arrival, method of travel, traveling party, nationality.
  • Upsell activities and other products.
  • Capture guest information such as preferences, interests etc and customise your marketing to their interests.
  • Pre-plan their entire experience and increase revenue.

STREAMLINED CHECK-OUT AND PAYMENT

  • No credit card devices needed at your hotel.
  • Guests can view their invoice online and pay online.
  • Final invoice will be emailed to the guests.
  • Guests don’t need to stand in the queue, they can drop the key and go.
  • This streamlined process will make the check-out experience more convenient and efficient for your guests, while also saving you time and resources.

COMPLETE AUTOMATION

FOCUSING EFFORTS ON HIGH VALUE TASKS
  • Enhance efficiency by working smarter, not harder, through our PMS automated services.
  • Elevate productivity within your team by offering guests a streamlined booking process with secure payments and instant communication.
  • By automating these processes, tasks that would typically require manual intervention or oversight can be executed automatically by the system.
  • Save valuable time and effort, and reduce the potential for human error.
  • Automation can range from simple tasks such as sending automated confirmation emails to more complex processes like automatically adjusting inventory levels based on bookings.
  • Discover the seamless automation of bookings, cancellations, confirmations, and payments in the video below.

RESERVATION MANAGER DASHBOARD

Semper’s Reservation Manager aims to enhance productivity and minimize the time spent on reservation management tasks.

Key functionality includes:

  • A comprehensive dashboard provides a centralized view of upcoming bookings, with advanced search options based on date, status, folio number, channel, or company.
  • Financial statuses for each reservation are tracked, empowering reservationists to grasp payment statuses, including what’s settled and outstanding.
  • Automated correspondence features within the dashboard offer real-time visibility into communication sent.
  • Operate your system remotely using a smart device, and the ability to book a room while away from your venue.
  • Receive daily management information immediately

ADJUST YOUR RATES TO MAXIMISE OCCUPANCY

In today’s fast-evolving landscape, the capacity to swiftly adjust your rates is crucial for boosting direct bookings and dedicating more time to enhancing guest experiences.

Our Rate Management Module empowers you to optimize revenue generation by offering features such as creating packages, day-rates, and interconnected rates. Advanced functionality allows for the adjustment of a single rate, automatically updating all linked rates within the designated period, saving valuable time.

HOUSEKEEPING

Eliminate ineffective clipboards and checklists for the housekeeping staff. With our smart Housekeeping Module, staff can instantly check and update room statuses using a smart device.

Key Benefits of the housekeeping functionality:

  • Instantly update status per room
  • Measure staff productivity
  • Immediate and efficient update using a smart device
  • Advanced control and seamless handover

EMPOWERING BUSINESSES TO GROW WITH INTEGRATED CRM FUNCTIONALITY

Semper offers robust Customer Relationship Management (CRM) capabilities, empowering hoteliers to craft guest profiles and tailor services and marketing endeavours to individual preferences.

  • Personalized Marketing

Utilize guest profiles to curate focused marketing campaigns resonating with target audiences. For instance, a property might send tailored emails to surf enthusiasts about upcoming surfing events or discounted surfboard rentals.

  • Enhanced Customer Care

Leverage guest profiles for superior service. For instance, a hotel can recall preferences—favourite room type, dietary needs—empowering remarkable guest experiences and enhancing ultimate satisfaction.

  • Innovative Product Expansion

Harness guest profiles for innovative product and service offerings. For instance, discovering high interest in yoga, a hotel can introduce a peaceful beach side yoga and meditation class.

DEVELOPED FOR EVERY PROPERTY

Our Property Management Module offers flexibility and efficiency by enabling swift adjustments to rates, including packages, day rates, and linked rates, streamlining the process and maximizing direct bookings.

RESERVATION MANAGEMENT

One dashboard. No Complications.

Reduce reservation management time by utilizing a single, real-time management dashboard, conveniently displaying all information on one screen.

RATE MANAGEMENT

Quickly adjusting your rates is crucial for increasing direct bookings. Our Rate Management Module facilitates this by supporting packages, day rates, and linked rates, ensuring seamless updates across all related rates with just one change.

AUTOMATION

Maximize productivity for your team with our PMS automated services, enabling smart and efficient workflow management.

GUEST SERVICES

With the right technology in place, you are able to offer your guests a personalised experience, at the palm of their hand.

Our system integrates digital guest services, offering contactless, automated check-ins and check-outs, along with personalized, automated guest experiences, ensuring a modern and efficient hospitality approach.

CREATE A UNIQUE GUEST JOURNEY

Optimise your entire guest journey from the moment they arrive, to the time they leave.

Pre Check-In

Enable your guests to pre check-in from their smart device, before or after they arrive

  • 1
    Greatly increase your guest experience
  • 2
    Keep your guests safe by using the Pre Check-in
  • 3
    Save time capturing information
  • 4
    Ensure accurate guest information
  • 5
    POPI and GDPR compliant
  • 6
    Enhance your brand image
Guest Online Services

Once your guests arrive, make it easy for them to:

  • 1
    Guests are able to view account details in detail.
  • 2
    Guests are able to request services quickly and easily.
  • 3
    Order meals and drinks with just a few clicks.
  • 4
    Make secure online payments.
  • 5
    Check-out quickly and conveniently.

All done online using a cell phone, tablet or PC. No apps to install

eGuest

Offer guests a 5-star experience

  • 1
    Obtain guest information before your guests arrive
  • 2
    Maximise the revenue per guest during their stay
  • 3
    Pre-plan your guest activities and enhance their experience with you
Contactless check-out and payment

Use a smart device, tablet or PC for contactless, self-help payment and check-out services:

  • 1
    Avoid queues
  • 2
    Save money
  • 3
    Instantly process 3D secure internet payments
  • 4
    Be environmentally concisous and save paper
  • 5
    Improve guest experience

Incentivise guests to pay their balance online instead of by card/cash at the reception.
Instant. Safe. Secure.

Integrated CRM

We seamlessly meet your expanding needs with greater customizability to support growth, without compromising your customers experience.

Our software allows you to capture guest profiles before their arrival, and design personalized services and marketing campaigns based on their preferences.

  • Personalised Marketing
  • Improved customer services
  • Develop new product and services

PROPERTY MANAGEMENT SYSTEM FAQ’s

For immediate insight into property management, we have listed the top FAQ’s.
If you require further assistance, our expert team at Semper will be more than happy to assist.

We also provide you with an operational process document that’s designed to assist venues to implement best business practices.

Semper integrates to more than 40 partner companies for various supporting products.

We understand that every property is unique, with its own set of requirements and way of operating. That’s why our property management system (PMS) is designed to be exceptionally customizable, giving you the freedom to tailor it to your specific needs. Whether you want to automate certain processes, configure pricing strategies, or personalize guest experiences, our system can be tailored to meet your requirements. With Semper, you can be confident that your property’s operations are running in a way that aligns with your vision and goals.

Unlimited, 365 days in advance is the industry’s standard.

We roll out at least 4 major updates and various smaller during a 12 month period.

Semper includes many automated functions that drastically cut down on manual work.

Guest experience is everything. Two main features ensures easy and effective communication with your guest and secondly to improve guest experience.

If done correctly, you would achieve maximum spend per guest by upselling products and services at various customer touchpoints before the guest arrives.

yes the entire system is modular and you pick what you need and grow with us that way.

Yes, Semper has a local and a cloud-based system available.

A property management system plays a very important role in running the property’s operations smoothly. It helps hoteliers like you to manage the day to day chores and handle all tasks with greater efficiency and accuracy. Besides, adopting the right PMS is a key to your business success.

A SINGLE INTEGRATED CLOUD-BASED PROPERTY MANAGEMENT SYSTEM DESIGNED FOR SIMPLICITY, PACKED WITH FUNCTIONALITY.

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Semper is an independent hospitality software developer. Sempers partners with many brands, but makes no claims upon their trademarks. All trademarks contained herein belong to their respective owners and registrants.